Important Covid19 Update


Dear valued customers,

Although current circumstances mean that we must all stay at home and keep safe, we know that once this is all over the great British public will be eager to go on a much needed holiday, and when this time comes we will be ready to serve you, our valued customers.

As with many of our suppliers and our competitors in the travel industry we recognise that these exceptional times call for exceptional responses. Unfortunately, we've had to furlough the majority of our team, and we welcome the support and assistance made by the UK government to help our employees and our business in this difficult time.

Due to our suppliers' and our own significantly reduced level of staff, queries may take longer than usual to receive a response but rest assured we are working to reply to queries within 14 days. With our team currently working from home our phone lines are closed and our team are prioritising responding to any urgent online enquiries.

As you will be aware, the Covid-19 pandemic has had a huge impact on the travel industry, and as a result we have had to change our usual approach to refunds, to ensure that we are best placed to help our valued customers, like you, enjoy travel in the future.

Our booking terms and conditions and those of our suppliers state, that with Covid-19 being a force majeure event, we are able to cancel bookings without making a refund of any kind. However, instead of cancelling bookings in this way, ourselves and our suppliers have decided to offer 100% of the value of cancelled bookings in the form of a voucher, for all cancellations made after 17th March. This voucher can then be used in full or part against Sky Parking Services bookings made in the future.

All vouchers will be valid for 18 months from the date of issue.

We understand some customers would prefer a cash refund. However, these exceptional circumstances have forced us to opt for an exceptional solution. Should you still wish to receive a refund we will process your request, but please bear in mind that this will be delayed until we are back to working as normal in the office.
You do not need to worry or keep chasing this up. If we say we are going to refund your booking, we mean it.

As we are a booking agent utilising large suppliers such as Holiday Extras and FHR, we are having to follow their lead in terms of the refund procedure. This is due to the way we pay for your bookings. Once you make a booking with us we make payment almost immediately to our suppliers and only retain our commission. This is for added security for your funds but does mean we have an extra delay in getting the funds back as we must request the refunds manually. If you have been charged a £10 admin fee in March or April, we will keep that as a credit for future bookings.

Please also note that for any non-cancellable/non-refundable bookings, we will endeavour to credit/refund where we are able to get agreements with the supplier that the customers can cancel. These bookings will be dealt with on a case by case basis.

Thank you for your patience and understanding. We appreciate your support. Stay home and stay safe.

The Sky Parking Services Team.